Return/Refund Policy
A legal disclaimer
We want you to be satisfied with your purchase. If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and photographs.
Eligibility
Return or replacement requests are considered for products that are damaged, defective or incorrectly delivered. Products must be unused and in their original condition where applicable.
Custom & Made-to-Order Products
Custom-manufactured, personalized, OEM, ODM and private-label products may not be eligible for return or refund once production has started, unless the product is defective or does not match the agreed specifications.
Damaged Products
Please contact us promptly after delivery if your product arrives damaged. We may request photographs or other details to assess the issue and arrange an appropriate solution.
Refund Process
If a refund is approved, the applicable amount will be processed through the original payment method or another agreed method. Processing time may vary depending on the payment provider.
Non-Returnable Products
Certain customized, personalized, made-to-order or specially manufactured products may be non-returnable.
Contact Us
For any return or refund request, please contact us through our Contact Us page with your order details.